igo PrintsIndigo Prints Zimbabwe: Privacy Policy

Effective Date: September 6, 2026

At Indigo Prints Zimbabwe (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and corporate data of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (indigoprints.co.zw) or engage with our services for custom apparel, printing, embroidery, and PPE.

1. Information We Collect

We may collect personal and business information from you in a variety of ways, including when you request a quote, place an order, or communicate with our team. The information we may collect includes:

  • Contact Information: Name, job title, company name, email address, physical delivery address, and phone/WhatsApp number.
  • Order & Design Data: Digitized logos, vector files, artwork, branding specifications, garment sizing, and specific manufacturing requirements.
  • Financial Information: Payment details necessary to process transactions, including EcoCash or bank transfer (ZB Bank) references. (Note: We do not directly store sensitive bank card details on our servers; these are handled by secure, compliant third-party payment processors).
  • Website Usage Data: Standard analytics data collected via cookies, such as your IP address, browser type, operating system, and browsing behavior on our site.

2. How We Use Your Information

We use the information we collect primarily to deliver our bespoke manufacturing and branding services efficiently. Specifically, we use your data to:

  • Generate accurate, rapid quotes for bulk orders and services.
  • Process and fulfill your orders for branded apparel, workwear, and PPE.
  • Create and send digital artwork mockups for your approval.
  • Securely archive your customer design files and digitized logos indefinitely to make future reordering fast and simple.
  • Communicate with you regarding order statuses, production updates, and delivery schedules.
  • Process payments and issue invoices/receipts.
  • Improve our website functionality, customer service, and product offerings.

3. Data Storage and Security

We implement robust administrative, technical, and physical security measures to help protect your personal and corporate information.

  • Artwork & Logos: Client logos and design files are securely encrypted and stored indefinitely in our internal systems to facilitate rapid future re-orders.
  • While we take reasonable steps to secure the information you provide, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

4. Sharing Your Information

We do not sell, trade, or rent your personal or business information to third parties. We may only share your data in the following circumstances:

  • Third-Party Service Providers: We may share information with trusted third parties that perform services for us, such as local couriers or nationwide delivery partners (to ensure your orders reach you), and payment processors.
  • Legal Obligation: We may disclose your information if required to do so by law, in response to a subpoena, court order, or to comply with other legal processes within Zimbabwe.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies help us understand how you use our site, allowing us to improve user experience and tailor our services. You can instruct your browser to refuse all cookies, but this may limit your ability to use some features of our website.

6. Your Rights Regarding Your Data

As a client of Indigo Prints, you have the right to:

  • Request access to the personal or corporate data we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your data (subject to our legal obligation to retain specific B2B financial transaction records).
  • Opt-out of any marketing communications at any time.

7. Changes to This Privacy Policy

Indigo Prints may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by updating the “Effective Date” at the top of this document. We encourage you to review this page periodically.

8. Contact Us

Should you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our command center:

Indigo Prints